Note: Some items are Highly Technical and complex in nature. While the player software maybe easy to use, you must still have working knowledge of PC based computers. A strong understanding of windows based products is required. You must also be comfortable in using the internet to troubleshoot problems and have knowledge regarding ripping software if you are planning on converting your existing CD+G library. We cannot assist you with questions regarding the windows based software or the ripping programs. If you have any reservations, we highly recommend purchasing a disk based karaoke player. Due to the nature of software, computers and copyrighted music there are no returns. In the event of a defective CD+Gs, you may request a replacement. For defective Software or computer, please contact the manufacturer directly. Karaoke Warehouse does not provide technical support for other manufactures.