Standard Return Policy
Please read our Return Policy below to make sure your order qualifies for a Return Authorization Number. If you qualify for a return, please request an RA on our website (www.karaokewh.com/ra-request.cfm) or Click Here. Any unauthorized return will not be processed, accepted or refunded. Write the return authorization number clearly on the return label of the shipping carton. All merchandise must be returned in the original manufacturer's box with all accessories, and manual(s). Missing accessories will result in a reduced credit amount. Package must be shipped in a brown shipping box with sufficient packing materials, the same way you received your package. We suggest you insure your return shipment to protect against damage or loss. Karaoke Warehouse is not responsible for damaged returns or items lost in transit. Warehouse will refuse collect and postage-due shipments. Shipping charges are non-refundable. Please allow 1 week for your return to be processed.
Lost, Delayed or Damaged Package
1. Damaged Package. If you feel your package was damaged through shipping, please contact us immediately and retain all the original packaging materials. The shipping company will investigate and pick up the package for insurance claims.
2. Lost/Delayed Package. If you are unable to track your package, please contact us immediately. We will initiate a claim with the shipping company. In addition, if the package did not arrive on the scheduled date, please contact us. We will file a claim on your behalf with the shipping company.
3. Wrong Product Received. If you received an incorrect product due to our mistake please Click Here to request an RA on our website. We will gladly and promptly send you a the correct items. If you paid for expedited Shipping, Karaoke Warehouse will only refund up to $10.00 of the shipping cost. You will not be charged any additional shipping and handling fees for replacement shipments and your replacement will be shipped using the same method you initially selected.
1. Non-defective Disc(s). Due to copyright laws, we are unable to provide refunds or exchanges for any opened software. Within 5 business days of your package receiving date, we will accept returns of unopened software for store credit only. A $10 or 15% (whichever is greater) handling fee will be assessed for the exchange. Please Click Here for a Return Authorization Number for the exchange. Customers requesting an exchange will bear all related shipping costs.
2. Wrong Disc Format. If you have questions regarding software quality or format, please contact us toll free at 1-888-wKW-SING before placing your order. It is your responsibility to make sure you have the correct player for the disc you purchase.
3. Defective Disc(s). If your product is made by Chartbusters or Sound Choice, please contact them to make an exchange (we will provide you with their phone numbers). For any other brand, we will exchange your defective/opened item for another copy of the exact same item.
4. Cracked or Damaged CD Jewel Case. If a CD case arrives cracked or damage, please do not contact us. We do not replace any damaged jewel cases since their main function in shipping is to protect the disc during the shipping process.
5. Closeout Discs. All sales are final on items deemed "Closeout". There are no returns or exchanges for these items at anytime for any reason. Closeout Discs are "as is" items.
Returning Equipment and Accessories
1. Non-Defective Equipment. We will gladly issue a store credit within 15 days of your receipt less a handling & shipping fee. Please Click Here to request an RA on our website. Customers will bear all shipping costs for the return of non-defective hardware. If you received free shipping on your order, you will be charged for shipping fees. All non-defective returns of hardware will be charged $25 or 15% (whichever is greater) restocking fee per industry standard.
2. Defective Equipment. Please examine your package immediately upon receipt. If your item is defective, you must contact the appropriate manufacturer for a warranty claim. Click Here for a list of manufacturers. All electronic equipment purchased from Karaoke Warehouse has a 1 year manufacturer warranty unless specified otherwise. There will be no credit issued for shipping costs you have accrued. Merchandise initially returned as defective for an upgrade or store credit, whose defect cannot be verified, or damaged due to human error, or intentionally destroyed or returned for any other means besides upgrade or store credit to Karaoke Warehouse will incur a minimum 15% restock charge as well as any related shipping costs. All refunds will be in the form of store credit.
3. Returning Equipment for an Upgrade. Within 15 days of delivery if you are not satisfied with the machine and wish to upgrade, please request an RA on our website (www.karaokewh.com/ra-request.cfm). We will apply the full purchase price of your original purchase (excluding shipping cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns MUST be in original condition.
3. Returning Equipment with an Advanced Return Authorization Please call us at 1-888-wKW-SING to request an advanced return authorization. If you have received defective merchandise and need a replacement quickly, you may opt for an advanced return authorization. You will be required to pay the full price of the replacement equipment and we will ship the new item(s) immediately. Once the defective item(s) has arrived at our warehouse and the defect has been verified, we will credit your account. We will send you a pre-paid shipping label for the defective item to be sent back to us. Karaoke Warehouse will not reimburse any shipping charges accrued by using another shipping method besides the shipping label and method provided by Karaoke Warehouse.
4. Special Purchases. All special purchases made on behalf of the customer are non-returnable even if order is cancelled before shipping since these are one of-a-kind items or since they are purchased in large quantity. The credit card will be charged prior to shipment. There can be no cancellation of such an order after the commitment is made.
Submitting A Return Request
Should the need arise for a return request the first step is to fill out our online Return request form. You can find it Here. We will process your request and will get back to you with the status of your RA within 3-5 business days.