Return Policy

1. Damaged Package - If you feel your UPS package was damaged through shipping, please contact us immediately and retain all the original packaging materials. UPS will investigate and pick up the package for insurance claims.

2. Lost/Delayed Package - If you are unable to track your UPS package through UPS.com, please contact us immediately. We will initiate a claim with UPS. If you paid for expedited shipping methods through UPS and the package did not arrive on the scheduled date, please contact us. We will file a claim on your behalf with UPS.

1. Please contact www. Karaokewh.com Return Department at 1-800-645-8401 for a Return Authorization number. Any unauthorized return will not be processed, accepted or refunded.

2. Place the return authorization number clearly on the return label of the shipping carton.

3. Include a copy of your original invoice.

4. Include a note explaining the reason for the return and request for a refund or exchange.

5. All merchandise must be returned in the original manufacturer's box that has not been defaced or altered.

6. Package must be shipped in a brown shipping box with sufficient packing materials, the same way you received your package.

7. We suggest you insure your return shipment to protect against damage or loss. Karaoke Warehouse is not responsible for damaged returns or items lost in transit.

8. Shipping charges are non-refundable.

All returned merchandise must be in original unaltered condition with all manufacture accessories and manual(s). Missing accessories will result in a reduced credit amount. Karaoke Warehouse will refuse collect and postage-due shipments. Please allow 1 week for your credit to be processed.

1. Non-defective software. Due to copyright laws, we are unable to provide refunds or exchanges for any opened software. Within 5 business days of your package receiving date, we will accept returns of unopened software for store credit only. A $10 or 15% (whichever is greater) handling fee will be assessed for the exchange. Please contact our return department for a Return Authorization Number for the exchange. Customers requesting an exchange will bear all related shipping costs.

2. Wrong Disc Format. If you have questions regarding software quality or format, please contact us toll free at 1-800-645-8401 before placing your order. It is your responsibility to make sure you have the correct player for the disc you purchase.

3. Defective software. If your software is made by Chartbusters or Sound Choice, please contact them to make an exchange (we will provide you with their phone numbers). For any other brand, we will exchange your defective/opened item for another copy of the same item. Up to $5.00 return shipping costs will be credited if the return is due to a defect in the software. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

4. Error in picking software. If you receive incorrect software due to our mistake, contact us immediately. Please return the item unopened, we will send you a replacement or issue a full refund. If you paid for Next Day Air, 2nd day or 3 Day select, Karaoke Warehouse will only refund up to $10.00 of the shipping cost. If you inadvertently opened the incorrect software, please return the item, we will send you the correct software. We will credit up to $5.00 for software return if Karaoke Warehouse sent you a product in error or if it is defective. You will not be charged any additional shipping and handling fees for replacement shipments. Your replacement will be shipped using the same method you initialed selected.

5. Cracked damage CD Jewel Case. If a CD case arrives cracked or damage, please do not contact us. We do not replace any damaged jewel cases since their main function in shipping is to protect the disc.

1. Non-Defective Hardware. We will gladly issue a store credit within 15 days of your receipt less a handling & shipping fee. Please contact our return department for an RA #. Customers will bear all shipping costs for the return of non-defective hardware. If you received free shipping on your order, you will be charged for shipping fee. All non-defective returns of hardware will be charged $25 or 15% (whichever is greater) restocking fee per industry standard.

2. Defective Hardware. Please examine your package immediately upon receipt. Please send back any defective item within 15 days of receipt. If we determine the problem is due to a manufacturer defect, we will reimburse your shipping cost up to $25 in store credit. Please contact our technical/return department for Return Authorization number (RA#) and for technical troubleshooting. We will reship you a new unit once we receive your merchandise. Merchandise initially returned as defective, whose defect cannot be verified, or damaged due to human error, or intentionally destroyed will incur a minimum 15% restock charge as well as any related shipping costs.

3. Exchange - All replacement systems are shipped via UPS Ground. However, customers have the option of paying for the difference of an expedited shipping method.

4. Special purchases - All special purchases made on behalf of the customer are non returnable even if not shipped since these are one of a kind items or since they are purchased in large quantity. The credit card will be charged prior to shipment. There can be no cancellation of such an order after the commitment is made.

1. Within 15 days of delivery if you are not satisfied with the machine and wish to upgrade, please contact our sales department. We will apply the full purchase price of your original purchase (excluding shipping cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns MUST be in original condition, subject to approval.

1. If your purchase is beyond our 15 day coverage period for defective hardware, please contact us. We will assist you in getting in contact with the manufacture for service work. We are not responsible for the related shipping costs, repair, exchange or refund.